Your privacy is important to us!
AviRate International respects your privacy. This Policy discloses AviRate’s privacy practices for your information collected online or offline. We address the following topics:
- Scope of this policy
- Information we collect about you
- Information we collect directly from you
- Information we automatically collect
- Information we collect through our mobile application(s)
- Information we collect from third parties
- How we use your information
- Disclosing your information
- Targeted Advertising
- Third party analytics
- Protecting information collected
- Your role in protecting your information
- Opting out
- Location of your information/Data transfer/Notice to non-US persons
- Other sites/digital channels
- Contact us
- Legal effect and changes to this policy
While AviRate strives to take reasonable measures to protect your information, this Policy is not a contract and does not create any legal rights or obligations. Rather, the following are guidelines for protecting your information. By using any of our sites and/or our services or otherwise providing us with any information, you consent to the handling of your information as described in this Policy.
Scope of this policy
This Policy applies to the information that we collect about you on any AviRate website in which it is posted, which include the following situations:
On AviRate-managed websites and mobile websites;
Offline, including, for example, through an AviRate Customer Contact Center agent.
This Policy does not apply to the following AviRate sites or services:
AviRate’s Technical Operations website;
In addition, this Policy does not apply to any site not owned and managed by AviRate.
With respect to the above, please see those respective sites for the privacy policies that may apply.
Information we collect about you
AviRate collects and maintains information, including personal information, about you directly from you (both online and offline), automatically when you use our sites and third party sites. We collect information from you when you contact us, complete a survey, participate in a promotion, or otherwise interact with us. The type of information we collect about you depends on your particular interaction with us, and may include, but not limited to, the following information:
Travel preferences and special requests;
User and activity data from our sites and applications;
Survey responses; and
Tax identification number of promotion or survey winner, depending on the value of the prize.
Information we collect directly from you
Examples of the types of information we collect directly from you are described below.
Offline purchases: Telephone, Fax or personally
To make a purchase or transact other business with an AviRate Customer Contact Center agent, or a customer service representative (collectively, “Agents”), Agents collect data such as personal information, birth date, name, addresses, email addresses, and telephone numbers. We may monitor and/or record telephone calls to Agents. By continuing with the call, you are deemed to consent to such monitoring and/or recording.
Information we collect automatically
We and our third party service providers may automatically collect information about your use of our sites through cookies, web beacons, log files and other technologies. Such information includes but is not limited to, the following:
Browser type and operating system;
Web pages you view;
Links you click;
Length of time of your visit;
Your activities on our sites including your movement through these sites; and
Referring URL or webpage that led you to our sites.
Information we collect through our mobile application(s)
We may collect information from you when you use our mobile application(s), including, but not limited to: name, email address, date of birth, if not already provided.
You may store your information. The mobile application(s) may also store user-provided data, unless you choose to delete it, for as long as you use the related feature of the application. Information provided data, security clearance, purchases and related activities will be stored in our operational systems, as needed, to provide services you request.
We also may collect information automatically through your use of our mobile application(s) (through cookies, beacons or other tracking technologies designed for mobile applications), including, but not limited to, the following:
Your pinpointed physical location information from technologies like GPS, Wi-Fi, or cell tower proximity (geo-location tracking), if you agree to grant us permission to do so;
At select airports in the U.S., your precise location may be tracked continuously to provide you with location-based services, if you agree to grant us permission to do so. For more information, and to learn how to turn off this tracking, please see the Location Services FAQ located on the side menu of the AviRate App;
Your domain name;
Device ID or alternative ID where required by the platform provider;
Electronic data concerning operating systems and computing devices/browser, including types;
Features you use and links you click;
Amount of time spent in the application;
Installs and uninstalls;
Transaction details and history.
In addition to the uses of your information described above, if you use our mobile applications, we may use your information to send push notifications (after requesting your permission to do so), such as updates on flights, gate changes and offers or other information, to your mobile device.
If you permit us to collect your geo-location information, then we may provide you with location-based tools, such as airport/map views, city code search, and lounge locations or parking spaces, or send you travel notices specific to your location. In addition, for certain mobile applications, we may use geo-location tracking, subject to your granting AviRate permission, to provide you with other services and information, such as identifying nearby retailer locations and/or to present you with offers which may be of interest to you, to facilitate your services and/or purchases through the application and to tally your miles and credit your account. Geo-location information may also be used to protect AviRate’s interests.
You may withdraw your permission or opt out of geo-location tracking. Please consult your chosen mobile device manufacturer for information on setting your location-tracking features.
We may promote our sites via Internet advertising. If you click on such an advertisement, information such as your mobile device’s ID, as permitted by the platform provider, may be sent to the advertising network so that they and AviRate may track the effectiveness of our advertising. This information might also be used for frequency capping, estimating the number of unique users, debugging or security measures and protecting AviRate’s interests. You may opt out of the collection of such information by uninstalling the mobile application(s). Once the mobile application(s) has been uninstalled, all information stored in the application will be deleted, including any preferences you previously set or enabled.
We may obtain information about you from our marketing partners, advertisers and other third parties.
General - applicable to all sources of information
We primarily use your information, including personal information, to provide our services to you and to fulfill your requests. We may combine your information with other information that we have about you, that is publicly available and/or that we have obtained from third parties (either individually or in the aggregate). We also may use your information for the following purposes:
You may register for receipt of information and other wireless services by indicating your preference to receive this information by providing relevant information or by granting applicable permissions. Participation in these services may be optional.
To improve your user experience. To tailor the content and information that we may send or display to you; to offer customized location information, personalized help and instructions; and to otherwise personalize your experiences while using our sites or services.
For operational needs and providing services. To carry out our operations and services and to facilitate your transactions or requests.
For marketing and advertising. AviRate may use your information, individually, in the aggregate, and/or combined with demographic information that we maintain or collect from third parties, for marketing and advertising purposes (via email, direct mail, telephone, web or other electronic advertising) and to send you news and newsletters. Specifically, we may use the information that we collect about you to send you email, direct mail, or telephone communications about offers, including those offered by AviRate, its partners or other third parties, that might be of interest to you. We may also use your information to determine appropriate advertising channels and venues and to place ads on such channels and venues, including placing advertising on social networking sites.
For surveys and promotions. From time to time, we may offer you the opportunity to participate in a survey or promotion. We use survey results for various purposes, including to enhance our services and sites and to develop improved promotions, and, if you provide your name, we may contact you to discuss your comments. Unless otherwise stated in the promotion or survey, we use the contact information that we collect through promotions for the purpose of notifying the winner. If you win a promotion, we may request additional information (e.g., social security number for income tax purposes depending on the prize).
To improve and maintain our sites and our services. We use your information to improve and maintain our sites and services, respond to user desires and preferences, for other research and analytical purposes, and for security purposes, including, but not limited to, protecting ourselves and users of our services.
To protect our rights and interests, and the rights and interests of other users of our services.
As permitted by law.
In addition to the foregoing, specific examples of how we use information derived from the following categories are described below.
AviRate may disclose your personal information to the following persons/entities:
Affiliates. We may disclose information we collect from you to our affiliates or subsidiaries. Our affiliates and subsidiaries may use your information for various purposes, including marketing their products and services to you.
Service providers. We may share your information with third parties that assist us and perform functions on our behalf. These entities may include technical support, website hosting, service/order fulfillment, customer service and credit card processing, among others. In some cases third-party service providers, such as information technology and data processing vendors, data storage services, etc., may be located outside the United States and your personal information may be processed or stored in other countries. We also use third parties to assist us in determining and placing relevant advertising.
Non-affiliated third parties. We may also share your information with third parties as necessary to complete your transaction or fulfill your requests. AviRate may also share your information with third parties for marketing purposes including but not limited to the third party’s own marketing or promotional purposes or other companies’ marketing purposes in order for them to present you with offers on services or products that may be of interest to you. We may share your information with contracted corporate customers as part of our management of agreements we have with them.
Marketing partners. If we jointly offer a product or service with a different entity, we will share your information with that entity to assist in marketing and providing that product or service. These entities may include, but are not limited to: airlines, car rental agencies, hotels and travel agencies. We may also share your information with our partners for their own marketing purposes.
Research and analytics. We may use and disclose your information for research and analytics purposes.
Aggregate information. Aggregate information, such as demographic information, domain names, other site traffic information, etc., may at times be shared with AviRate partners or other third parties.
Law enforcement/Legal processes/other uses. AviRate may also disclose your information: if required to do so by law, court order, subpoena or other legal process; as requested by a governmental or law enforcement authority; to protect the rights or property of AviRate, its customers, its sites or site users; or when we believe in good faith that it is in the interests of aviation security or that disclosure is otherwise necessary or advisable. In certain circumstances, AviRate’s third party service providers may be required to disclose information to government or law enforcement authorities. Security, health and customs and immigration laws in the U.S. and many other countries may require AviRate, to provide border control agencies or other governmental authorities with your data. In order to comply with these laws we may disclose information about you to such authorities.
Business transactions. If AviRate is acquired by or merges with another entity, if any of our assets are transferred to another entity, or as part of a bankruptcy proceeding, we may transfer the information that we collected from and about you to the other entity.
AviRate and our third party service providers collect information by using technologies and methodologies, such as "cookies", tags, web beacons or other similar technologies that enable tracking as you browse our sites. We use these technologies to authenticate you as a user, to remember your preferences for using the site, to present offers that may be of interest. We and our third party service providers also use these tools to analyze use of our sites and our services. We may use this information in the aggregate or combine it with information that we have already collected about you.
Cookie. "Cookies" are small bits of information that are stored on your computer by your web browser. Web beacons or “pixel tags” are small strings of code placed on a web page or in an email message for the purpose of transferring information. Cookies and the other technologies discussed in this section allow us to recognize your preference information, to track your transactions and to facilitate effective website administration.
If you do not want your information to be collected through cookies, you can change the preferences in your particular Internet browser. Some website functionality may not work properly if your browser does not accept cookies. Specifically, if you choose not to accept our cookies you may will not have access to some information, on this site. Please consult your chosen Internet browser for instructions on how to change your cookie settings.
Local storage objects. We may use Flash Local Storage Objects ("Flash LSOs") to store your preferences and to personalize your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot control, delete or disable the acceptance of Flash LSOs through your web browser. For more information on Flash LSOs or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose “Global Storage Settings Panel“ and follow the instructions. To see the Flash LSOs currently on your computer, choose “Website Storage Settings Panel“ and follow the instructions to review and, if you want, to delete any specific Flash LSO.
Clear GIFs, pixel tags and other technologies. These technologies allow us to recognize your preference information, keep track of your transactions and facilitate effective website administration. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We and our third-party service providers may use clear GIFs (also known as web beacons, web bugs or pixel tags), in connection with our sites and services to, among other things, track the activities of visitors, help us manage content and compile statistics about usage. We and our third party service providers may also use clear GIFs in HTML emails sent to you to help us track email response rates, identify when our emails are viewed and track whether our emails are forwarded.
In addition, some third party advertising technology used by AviRate to deliver advertisements may use separate cookies and other tracking technologies. This technology may be delivered via visits to our website, email messages, apps or otherwise. Web beacons on some pages of our site, in conjunction with these advertising cookies and our other cookies, enable the third-party advertising technology to better understand onsite activity in the aggregate, to recognize a browser's cookie when a browser visits this website, other websites or apps, and to learn which advertisements bring users to our site or our apps or otherwise take action.
Third party ad networks may be members of either the Network Advertising Initiative (“NAI”) or About Ads-Digital Advertising Alliance (“DAI”). If they are members and you do not want to receive targeted advertisements from these third-party ad networks, you may opt out. Information as to member companies, the practices of such third-party ad networks and your choices regarding having information used by these companies, including how to opt out, can be found at either: http://www.networkadvertising.org/optout_nonppii.asp for NAI members or http://www.aboutads.info/choices/ for DAI members. Information on how to opt out of the use of your information by DoubleClick is available at http://www.google.com/policies/technologies/ads/ and information on how to opt out of Google Analytics is available at http://tools.google.com/dlpage/gaoptout.
Opting out of one or more NAI or DAI members means that only those particular members will no longer deliver targeted content or ads to you. It does not mean you will no longer receive any targeted content or ads on our websites or other non-AviRate websites. If your browser is configured to reject cookies when you visit one of the above referenced opt-out pages and then you erase your cookies, use a different computer or change web browsers, your NAI or DAI opt-out may no longer be active.
AviRate maintains physical, electronic and procedural safeguards to protect your information. When you place orders online to purchase services, we use secure servers to protect your personal information, which is intended to encrypt the personal information that is transmitted between you and our sites. Although AviRate takes reasonable steps to safeguard and to prevent unauthorized access to your personal information, it cannot be responsible for the acts of those who gain unauthorized access and AviRate makes no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your personal information.
To protect your privacy and AviRate's proprietary databases and systems, you should not share any of your information, with any unauthorized individuals or third-party information aggregators that would allow them access to your sensitive information. You should also take all necessary steps to secure your mobile devices and protect information you may have stored on them. We do not have control over the security of your mobile device. AviRate assumes no responsibility for the loss of information associated with security disrupting technologies, including but not limited to reverse engineering of mobile device applications or malware, that compromise the AviRate mobile application(s) as a result of owner or third-party initiated changes to the mobile device. The security of that mobile device is the responsibility of its owner, not AviRate.
Emails sent to you for advertising purpose will contain a message and link on how to opt out of that type of communication in the future. Regardless of your opt-out preferences, we reserve the right to send you emails or other communications for administrative purposes.
AviRate will transfer, store, and process information that we collect about you, as described in this Policy, in the United States, which may not provide the same level of protection for your personal information as your home country. In addition, we may further transfer your information outside the United States for the purposes described in this Policy. By submitting any personal information or by using the website and without limitation to any other rights or obligations we have, you consent to such transfer to, and processing in, the United States and these other countries, and acknowledge that your information may be subject to access by law enforcement and other government entities, including courts and tribunals, in accordance with laws applicable in those jurisdictions.
Our sites and our online services may contain links to third party sites. Any access to and use of such linked sites is not governed by this Policy but instead is governed by the privacy policies of those third party sites. We are not responsible for the information practices of such third party sites.