Frequently Asked Questions


  • Airline Classification.
  • Airport Classification.
  • Private Charter Classification.
  • Cargo Airline Classifcation.
  • Airport Lounges Classification.
  • Airport Shuttle Service Ratings



 Airline Classification:

  1. How do you classify each airline? 
  2. Why don't you classify airlines by passenger votes? 
  3. How often do you review the classificatins?
  4. The information provided is different to what I experienced on my flight.
  5. I think there is a mistake with one of the classification.
  6. How do I receive updates from AviRate?
  7. I want to stop receiving emails from AviRate.
  8. How do I contact if I need to talk to someone from the AviRate team?
  9. What happens if an airline has a crash?
  10. How do you notify the public if an airline's classification changes?
  11. Should I fly with 5 star superior airlines only?
  12. How quickly do you update the safety classification of an airline if it changes?
  13. Why don't you include incidents in your safety classifications?
  14. My question is not answered in the FAQ's.



1. How do you classifiy each airline?


For the evaluation of an airline, AviRate uses several self-developed, comprehensive and globally standardized checklists with several hundred points. After evaluating these checklists, the corresponding number of stars is given according to a score key. In addition to the standard criteria such as service, on-board entertainment, seat comfort, accessibility, route network, fleet age and other safety standards, many other important criteria are also being tested. The exact contents of the checklists, the respective points of evaluation as well as the score key are subject to the company secret of AviRate International.

Back to top


2. Why don't you classify airlines by passenger votes?

AviRate International understands itself as a global classification agency for the aviation industry. The assessments and classifications of airlines, airports and others are carried out objectively according to standardized checklists and by professional inspectors in order to ensure an international standard.
Since each passenger perceives and interprets the same flight / service differently, it is simply not possible to base international standardized classifications on their opinion.
Hotels, for example, do not receive stars by reviews of their guests, but from specialized institutions by fulfilling different requirements.

For this reason, AviRate does not include passenger reviews in its evaluations.

Back to top


3.
 How often do you review the classification?


The classifications are reviewed constantly. An airlines classification is generally valid for one year if no changes are requiered. We rely on airlines, our team, Authorities and other trustworth sources to ensure the information available is always up-to-date. Any change in the in flight product, aircraft types and safety is corrected within one business day of us being informed.

Back to top


4.
 The information provided is different to what I experienced on my flight


Whilst AviRate strives to consistently provide the most up-to-date information on the in-flight product one can expect to experience, unforeseen circumstances can unfortunately result in differences. Airlines at certain times of the year such as peak season may lease aircraft off leasing companies or other airlines which may offer a different in flight product resulting in such things as a lack of personal in flight entertainment or a different seat pitch to that airline's typical offering. Airlines also code share with many airlines around the globe meaning you often do not fly with the airline the ticket was actually booked through - tickets need to be checked carefully to identify the airline and aircraft being flown. If there has been a problem with maintenance or an event resulting in significant delays, the airline may borrow an aircraft from another company which again results in a different in flight product to that expected. 

Back to top


5.
 I think there is a mistake with one of the classifications.


We do our very best to ensure our classifications are current and accurate however if you have a query regarding a particular classification please contact AviRate and explain in detail what you disagree with and why.
A member of our team will get back to you as soon as possible.

Back to top


6.
 How do I receive updates from AviRate?


To receive updates from AviRate go to contact us and simply fill the form there to subscribe to our mailing list.

Back to top


7.
 I want to stop receiving emails from AviRate.


You can unsubscribe at any time by replying “UNSUBSCRIBE”.

Back to top


8.
 How do I contact if I need to talk to someone from the AviRate team or want to share an experience?


Simply go to contact us and fill out the form. A member of the AviRate team will respond to you as soon as possible.

Back to top


9.
 What happens if an airline has a crash?


If an airline has a crash that involves the death of a passenger and or crew member/s the airline’s safety will automatically rechecked and, if necessary, a downgrade takes place. A recheck however will not be initiated if the deaths were caused by an act of terrorism, hijacking or Pilot suicide. As well as putting the changes on our Facebook and Twitter pages, an email containing more in depth information will be sent to all our registered subscribers. If you would like to be in our mailing list go to contact us and subscribe.

Back to top


10.
 How do you notify the public if an airline's classification changes?


Any change to an airline's classification whether related to product or safety will be published on our Facebook and Twitter pages and in the form of a press release. Those who have signed up to receive emails from AviRate will also receive more in-depth communication about the change. If you want to be a part of our mailing list go to contact us and subscribe.

Back to top


11.
 Should I fly with 5 Star-Superior airlines only?


AviRate uses international and self developed safety standard measures to assess the safety of each airline. An airline with a five star safety classification meets and generally exceeds all international requirements that are put in place to prevent an accident happening. Flying as with everything carries an element of risk and AviRate can not guarantee that a 5 Star-Superior airline will not have a crash involving fatalities, what we report is that the airline and its country of origin have passed the most rigorous industry and AviRate's safety audits. For in depth information go to contact us and subscribe to our mailing list.

Back to top


12.
 How quickly do you update the safety classification of an airline if it changes?


If the safety classification of an airline changes AviRate will update the changes within one business day. All changes will be listed on our Facebook and Twitter pages as well as an email outlining more information to those signed up to AviRate.

Back to top


13.
 Why don't you include incidents in your safety classification?


We don't cover incidents because every airline has incidents, mostly minor - every day. Also many countries and airlines do not report them so we are unable to give a fair comparison. 

Back to top


14.
 My question is not answered in the FAQ's


Please contact AviRate and a member of our team will respond to you as soon as possible.

Back to top

E-Verify2.jpg

Stay connected link.png

Instagram

 

AviRate

soc-new2.png

link.png Indicates an external site that may or may not meet accessibility guidelines.